Returns & Exchange

Items purchased from Helloween are eligible for exchange within 7 days of delivery. All items must be unworn in their original condition, with all original tags and packaging intact to be eligible for return. Please note that any returns received which do not meet our return policy requirements may be refused.

We do not accept returns.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item and verify its eligibility, you will be asked to confirm the item with which you want to exchange your returned product. The requested product will be dispatched to you and you’ll be notified through email and WhatsApp. It is necessary to include a valid WhatsApp number and an eligible email for completion of exchange.

Please note that exchange duration may vary depending upon factors like availability of requested product and payment difference settlement.

If you have any concern or require assistance, feel free to email us care@helloween.pk or send a message by clicking here.